Sapountzis, S., Yates, K., Lima, J., & Kagioglou, M. (2010). Benefits realisation: Planning and evaluating healthcare infrastructures and services. In M. Kagioglou, & P. Tzortzopoulos (Eds.), Improving healthcare through Built Environment Infrastructure (166-195). Oxford, UK: Wiley - Blackwell. https://doi.org/10.1002/9781444319675.ch12