Customer service in the aviation industry – An exploratory analysis of UAE airports
(2013)
Journal Article
Arif, M., Gupta, A., & Williams, A. (2013). Customer service in the aviation industry – An exploratory analysis of UAE airports. Journal of Air Transport Management, 32, 1-7. https://doi.org/10.1016/j.jairtraman.2013.05.001
Customer satisfaction is given top priority by all service-oriented industries. The civil aviation industry is no exception. The highly competitive global aviation arena causes various airlines to vie for the top position with lot of importance being... Read More about Customer service in the aviation industry – An exploratory analysis of UAE airports.