Risky business: when a CRM vendor masqueraded as an ERP specialist
(2007)
Presentation / Conference
Griffiths, M., & Light, B. (2007, June). Risky business: when a CRM vendor masqueraded as an ERP specialist. Presented at European Conference on Information Systems, St Gallen, Switzerland
Taking a social shaping perspective we unpack the development trajectory of a packaged software
product to show, that contrary to mainstream accounts, design is not completely specified a-priori and
that the process continues throughout implementat...
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