The maintenance implications of the customization of ERP software (2001)
Journal Article
Light, B. (2001). The maintenance implications of the customization of ERP software. https://doi.org/10.1002/smr.240

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their busine... Read More about The maintenance implications of the customization of ERP software.

A review of the issues associated with customer relationship management systems in Smithson S, Cricar J, Podlogar M and Avgerinou S (Eds) (2001)
Presentation / Conference
Light, B. (2001, January). A review of the issues associated with customer relationship management systems in Smithson S, Cricar J, Podlogar M and Avgerinou S (Eds). Presented at 9th European Conference on Information Systems, Bled, Slovenia

ERP and best of breed: a comparative analysis (2001)
Journal Article
Light, B., Holland, C., & Willis, K. (2001). ERP and best of breed: a comparative analysis. Business Process Management Journal, 7(3), 216-224. https://doi.org/10.1108/14637150110392683

Enterprise resource planning (ERP) software is the dominant strategic platform for supporting enterprise-wide business processes. However, it has been criticised for being inflexible and not meeting specific organisation and industry requirements. An... Read More about ERP and best of breed: a comparative analysis.

A stage maturity model for enterprise resource planning systems use (2001)
Journal Article
Light, B., & Holland, C. (2001). A stage maturity model for enterprise resource planning systems use. https://doi.org/10.1145/506732.506737

Enterprise Resource Planning (ERP) systems dominate the information technology landscape of many companies. Organizations are at different stages in the implementation
process ranging from the initial analysis of implementation options, through comp... Read More about A stage maturity model for enterprise resource planning systems use.