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Art and public liaison: Salford Reds (2003)
Journal Article
Haywood, P., Heeley, J., & Kennedy, M. (2003). Art and public liaison: Salford Reds. International Journal of the Arts in Society, 1(5), 153-160

An artist-led project exploring the potential for artistic intervention in Urban Regeneration through Innovation. Informing the design brief for a new Innovation Forum building.

Managing design in the extended enterprise (2003)
Journal Article
Wootton, A., Bruce, M., Cooper, R., Hands, D., & Daly, L. (2003). Managing design in the extended enterprise. Building Research and Information, 31(5), 367-378. https://doi.org/10.1080/0961321032000107555

Design is a key driver of the innovation process. It is the creative engine underpinning a new product or service. Quite often, however, design is treated as the Cinderella of the innovation process and as such can be neglected and not managed as int... Read More about Managing design in the extended enterprise.

CRM packaged software: a study of organisational experiences (2003)
Journal Article
Light, B. (2003). CRM packaged software: a study of organisational experiences. Business Process Management Journal, 9(5), 603-616. https://doi.org/10.1108/14637150310496712

Customer Relationship Management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s there was, in many organisations strategies, a shift from the need to mana... Read More about CRM packaged software: a study of organisational experiences.