Supporting the module sequencing decision in ITIL solution implementation : an application of the fuzzy TOPSIS approach
(2014)
Journal Article
Ravasan, A., Mansouri, T., Mohammadi, M., & Rouhani, S. (2014). Supporting the module sequencing decision in ITIL solution implementation : an application of the fuzzy TOPSIS approach. International Journal of Information Technologies and Systems Approach, 7(2), 3. https://doi.org/10.4018/ijitsa.2014070103
Nowadays a growing interest in Information Technology Service Management (ITSM) proves the trends and needs of their implementation in organizations. In order to successfully implement an ITSM project in an organization, it is essential to implement... Read More about Supporting the module sequencing decision in ITIL solution implementation : an application of the fuzzy TOPSIS approach.