A framework to assess the sustainability of an employee suggestion system in the UAE organizations

Lasrado, F

Abstract

Employee Suggestion Systems (ESS) is a tool widely used by the corporations to
elicit employees' creative ideas. It will elicit suggestions from employees, classify
them, and dispatch them to the "experts" for evaluation. After this, the suggestion
might be adopted, in which case the suggestion may well be rewarded. "Experts "are
dedicated committees who evaluate the suggestions and propose them for its
implementations.
Employee Suggestion Systems create win-win situation for employers and employees
alike. However, despite the many benefits of the suggestion systems, the sustaining
them is still a challenge for organizations. Organizations need to assess their
suggestion schemes to determine their sustainability and to examine if the right
conditions exist for the suggestion schemes to flourish. After all, suggestion systems
can contribute to build organizations innovative capability.
This research is an attempt to develop a framework to assess the sustainability of a
suggestion system. This research explored the critical success factors and barriers to
the success of the suggestion systems. It used both qualitative and quantitative
methods to collect the data. The data was statistically tested to identify indicator to
assess the sustainability of the suggestion system. The key findings of this research
suggest five factors for assessing the sustainability of the suggestion system. These
include: Leadership and Work Environment, System Capability, System
Effectiveness, Organizational Encouragement and System Barriers. Sustainability of a
suggestion system can be understood as a three stage model comprising three stages:
The initial stage, the developmental stage and the advanced stage. The key practices
associated for each of these stages are discussed in detail. Based on these findings, a
framework to assess the sustainability of a suggestion system and the guidelines to
use the framework are proposed.

Citation

Lasrado, F. A framework to assess the sustainability of an employee suggestion system in the UAE organizations. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Jul 28, 2021
• Award Date: Aug 1, 2012