Use of text messaging to collect real-time feedback from healthcare users about the healthcare environment

Patel, S; Cain, R

Abstract

In this paper we propose the use of text messaging as a
real-time technological method to collect feedback from
healthcare users about the healthcare environment.
Healthcare users (whether that is patients, carers, visitors
or staff) will be offered the option to use a free text
messaging service to give feedback about the cleanliness
of the environment and food that is provided within the
hospital.

Citation

Patel, S., & Cain, R. (2012, November). Use of text messaging to collect real-time feedback from healthcare users about the healthcare environment. Presented at Advances in Healthcare through Digital consultations and Three Million Lives: What needs to be done? 3rd Annual IDH Conference, Warwick, UK

• Presentation Conference Type: Other
• Conference Name: Advances in Healthcare through Digital consultations and Three Million Lives: What needs to be done? 3rd Annual IDH Conference
• Conference Location: Warwick, UK
• Start Date: Nov 21, 2012
• Publication Date: Nov 21, 2012
• Deposit Date: Jun 4, 2018
• Publicly Available Date: Jun 4, 2018
• Additional Information: Event Type : Conference; Funders : Engineering and Physical Sciences Research Council (EPSRC); Projects : Participation in Healthcare Environment Engineering Programme; Grant Number: #EP/H022031/1