DP Stonehouse
Conflict at work : how support staff can handle it
Stonehouse, DP
Authors
Abstract
Within our working lives, and in our relationships with colleagues,
patients, and stakeholders, our interactions will not always be
harmonious. However, support workers should not shy away from
conflict, but recognize it as an opportunity to develop practice
and improve quality. This article will start by examining what
conflict is. It will then move on to dispel some of the myths
surrounding conflict, before looking at how individuals respond to
conflict situations. Causes of negative conflict will be discussed,
before highlighting how it can be used constructively and why
support workers should embrace it in a positive way.
Citation
Stonehouse, D. (2011). Conflict at work : how support staff can handle it. British Journal of Healthcare Assistants, 5(11), 557-559. https://doi.org/10.12968/bjha.2011.5.11.557
| Journal Article Type | Article |
|---|---|
| Online Publication Date | Aug 16, 2013 |
| Publication Date | Jan 1, 2011 |
| Deposit Date | Apr 6, 2018 |
| Journal | British Journal of Healthcare Assistants |
| Print ISSN | 1753-1586 |
| Electronic ISSN | 2052-4420 |
| Publisher | MA Healthcare |
| Volume | 5 |
| Issue | 11 |
| Pages | 557-559 |
| DOI | https://doi.org/10.12968/bjha.2011.5.11.557 |
| Publisher URL | http://dx.doi.org/10.12968/bjha.2011.5.11.557 |
| Related Public URLs | https://www.magonlinelibrary.com/toc/bjha/current |