Change management : a tool for support workers

Stonehouse, DP

Abstract

Within this article, the author will examine a number of the
main ideas and theories of change management, together with
a change tool, ‘The Model for Improvement,’ which support
workers can use to deliver successful change. Change is often a
state that is forced upon us, often with little or no warning or
forward planning. Having an awareness of the theory behind
change and which tools are available will enable the change to
be planned and executed in a controlled and positive way. When
change is required, it should be to improve the quality of the care
delivered or the clinical environment for both patients and staff.
It is therefore important that the change goes ahead as smoothly
as possible and support workers play a major part in helping to
achieve this. It is vitally important that staff are involved in all
stages of the change process. Support workers are the staff best
placed, being closest to their patients and clients, to recognise
where service delivery needs to be improved. They can identify
what changes can be made and how these can be put in place.
It is therefore vitally important that managers support staff in
developing change-management skills and experience.

Citation

Stonehouse, D. (2012). Change management : a tool for support workers. British Journal of Healthcare Assistants, 6(10), 493-495. https://doi.org/10.12968/bjha.2012.6.10.493

• Journal Article Type: Article
• Online Publication Date: Aug 16, 2013
• Publication Date: Jan 1, 2012
• Deposit Date: Apr 6, 2018
• Journal: British Journal of Healthcare Assistants
• Print ISSN: 1753-1586
• Electronic ISSN: 2052-4420
• Publisher: MA Healthcare
• Volume: 6
• Issue: 10
• Pages: 493-495
• DOI: https://doi.org/10.12968/bjha.2012.6.10.493
• Publisher URL: http://dx.doi.org/10.12968/bjha.2012.6.10.493
• Related Public URLs: https://www.magonlinelibrary.com/toc/bjha/current