Key success factors of total quality management and employees performance in Iraqi oil industry

Aletaiby, A; Kulatunga, U; Pathirage, C

Abstract

In times of the business world, under globalisation and overlapping variables, the concept of total quality management (TQM) as a philosophy to excel organisational performance is growing in significance. Many companies across the globe including oil and gas companies employ TQM, as its effectiveness has been observed to improve business performance in various aspects. The oil industry has a critical impact on the economy of Iraq as it represents the backbone and the major source of income to this country. The main aim of this paper is to developing a conceptual framework to improve the employee performance in Iraqi oil industry through applying key success factors of TQM. Therefore, the researcher conducted an extensive literature review on the TQM studies in order to identify and evaluate the key success factors of TQM in addition to the key measures of employee performance. The results of this paper find that there are nine TQM key factors: top management commitment, customer focus, continuous improvement, process management, training and developing, quality culture, employee empowerment and participation and communication. Moreover, three measures of employee performance have been investigated in this study: employee satisfaction and improving work climate. The main finding of this paper is a proposed conceptual framework which contains key success factors of TQM and their impact on employee performance. The proposed framework validate by interviewing ten decision makers in one of the most significant oil company in Iraq which is Iraqi oil company.

Citation

Aletaiby, A., Kulatunga, U., & Pathirage, C. (2017, September). Key success factors of total quality management and employees performance in Iraqi oil industry. Presented at 13th International Postgraduate Research Conference (IPGRC), University of Salford, UK

• Presentation Conference Type: Other
• Conference Name: 13th International Postgraduate Research Conference (IPGRC)
• Conference Location: University of Salford, UK
• Start Date: Sep 14, 2017
• End Date: Sep 15, 2017
• Publication Date: Sep 14, 2017
• Deposit Date: Oct 2, 2017
• Publicly Available Date: Oct 2, 2017
• Publisher URL: http://conference.org.uk/international-research-week/post-graduates/
• Additional Information: Event Type : Conference