A framework for the delivery of built environment student satisfaction in England

Cross, J

Abstract

Significant changes have occurred within the higher education sector in England with further changes are anticipated as a result of the changes to the on-going policy development related to higher education in England. Government policy development from Dearing (1997) through to Browne (2010) has introduced major changes to the funding, structure and governance of the HE sector. This development has continued with the proposals to introduce more choice and competition into the HE sector along with measures to deliver teaching excellence, with the publication of the White Paper “Success as a knowledge Economy: Teaching Excellence, Social Mobility and Student Choice” (2016). The impact of the on-going policy development has resulted in greater access to higher education but also increased financial pressures on students and their family. This study assesses the impact of the continuing policy changes on the provision of higher education in England and the impact on the student experience. The quality of the student experience is an important aspect of the policy development and as a result this is measured and reported upon. The National Student Survey (NSS) is an important measure of student satisfaction and is proving to be a key policy driver in HEI’s relating to quality of provision. The built environment subject area has benefited from the widening participation agenda and as a result, the diverse demographics of the student population create a complex mix of student expectations within a built environment school. A review of the literature is undertaken to document the policy development, identify the issues relating to the NSS and its use, the factors affecting student expectations and perception of quality and assess the resultant impact on HEI’s. The research will use a single embedded case study approach that seeks to analyse the student experience within the School of the Built Environment at the University of Salford to propose a conceptual framework to deliver increased student satisfaction levels.

Citation

Cross, J. A framework for the delivery of built environment student satisfaction in England. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Mar 20, 2017
• Publicly Available Date: Mar 20, 2017
• Award Date: Oct 20, 2016