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A systems approach to strategic infrastructure delivery

Potts, Michael; McDermott, Peter; Stephenson, Andrew

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Michael Potts

Andrew Stephenson


This paper discusses a systems approach to the strategic delivery of infrastructure in the regulated UK water sector as part of a participatory-focused research project. Part of an ongoing PhD programme, this paper highlights the value of a strategic approach to the procurement of infrastructure-related services in accordance with the quinquennial water sector reprocurement exercise being undertaken by infrastructure client organisations (ICOs). As a strategic approach is concerned with understanding the delivery environment into which an organisation places, engages and delivers projects, this paper surfaces how a UK-based water and wastewater ICO has engaged with its delivery market, through procurement, to position itself strategically within the wider delivery environment to serve its customers better. Using a systems approach, what is brought to light here is the importance of organisational transitioning through change management and how a delivery strategy can encompass the facilitation of organisational change


Potts, M., McDermott, P., & Stephenson, A. (2016). A systems approach to strategic infrastructure delivery. Proceedings of the ICE - Management, Procurement and Law, 169(3), 95-105.

Journal Article Type Article
Online Publication Date May 12, 2016
Publication Date Mar 16, 2016
Deposit Date Apr 5, 2016
Publicly Available Date Apr 5, 2016
Journal Proceedings of the ICE - Management, Procurement and Law
Print ISSN 1751-4304
Electronic ISSN 1751-4312
Publisher Thomas Telford
Volume 169
Issue 3
Pages 95-105
Publisher URL
Related Public URLs
Additional Information Funders : Engineering and Physical Sciences Research Council (EPSRC)
Projects : iCASE - Towards the development of a New Delivery System for water sector infrastructure projects – organisational development through action research.


6Potts, M. McDermott, P. and Stephenson, A 2016 ICEJournal_v2_10.06.2015.pdf (151 Kb)

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