Facilities management outsourcing relationships in the higher education institutes

Lok, KL; Baldry, D

Abstract

Purpose – This paper aims to test the nine corollaries concerning the determinants of outsourcing relationship dimensions, strategic manoeuvres, clients’ and service providers’ evaluation regarding outsourcing category and outsourcing relationship types.The paper has the purpose of reviewing the concept of outsourcing in relation to FM, dealing with service providers’ performance and its effect on clients before providing a comprehensive discussion of outsourcing.




Design/methodology/approach – A conceptual approach is adopted, suggesting that a study of outsourcing relationship between clients and service providers from these theoretical perspectives is used to develop corollaries about the relationships between the strategic manoeuvres identified and the different dimensions of outsourcing relationship. The corollaries are examined using non-parametric tests.




Findings – The model of the facilities management (FM) outsourcing relationships presented in the paper shows performance of outsourcing services through evaluation of outsourcing categories on current and future FM contracts of clients and service providers. As a template of outsourcing relationships, the model is the context for predicting the important outsourcing categories to the future four FM outsourcing contracts, such as building maintenance, security, cleaning and catering. On prediction of those FM contracts, there is an inclination to the types of in-house and technical expertise on category of FM outsourcing relationship types from clients, whilst there is an equal inclination to the type of in-house outsourcing category from service providers.




Originality/value – Management on outsourcing relationships between clients and service providers is now essential for effective outsourcing in FM. This paper provides an intriguing insight into how the effect of outsourcing relationships can be strategically implemented into the performance of service providers.

Citation

Lok, K., & Baldry, D. (2015). Facilities management outsourcing relationships in the higher education institutes. Facilities, 33(13/14), 819-848. https://doi.org/10.1108/F-05-2014-0043

• Journal Article Type: Article
• Acceptance Date: Oct 13, 2014
• Online Publication Date: Oct 5, 2015
• Publication Date: Dec 1, 2015
• Deposit Date: Dec 15, 2015
• Journal: Facilities
• Print ISSN: 0263-2772
• Publisher: Emerald
• Volume: 33
• Issue: 13/14
• Pages: 819-848
• DOI: https://doi.org/10.1108/F-05-2014-0043
• Publisher URL: http://dx.doi.org/10.1108/F-05-2014-0043
• Related Public URLs: http://www.emeraldinsight.com/loi/f