Suggestion systems: A usability-based evaluation methodology

Arif, M; Aburas, H; Al-Kuwaiti, A; Kulonda, D

Abstract

Usability has been used to design and assess products and
websites. This paper takes the concept of usability one step further and
proposes a framework to assess suggestion systems. Thus taking the
concept of usability one step further and applying it in the area of
ideas management through suggestion system. The fundamental
premise of the article is that a suggestion system designed, with
usability in mind, will improve innovation among employees, and
hence increase participation. This framework was then used to assess
four suggestion systems in an oil and gas company in the middle-east.
These systems were further assessed for employee perception of their
usability and participation. After collecting data on these three
different aspects conclusions are drawn. Out of the four systems
analyzed, the most usable suggestion system had the highest
participation rate and the least usable system attracted the fewest
suggestions.

Citation

Arif, M., Aburas, H., Al-Kuwaiti, A., & Kulonda, D. (2010). Suggestion systems: A usability-based evaluation methodology. Maǧalaẗ ǧameʼaẗ al-malīk Abdul Aziz. Al-uʼlum al-handasiaẗ, 21(2), 61-79. https://doi.org/10.4197/Eng.21-2.4

• Journal Article Type: Article
• Publication Date: Jan 1, 2010
• Deposit Date: Aug 15, 2015
• Journal: Journal of King Abdulaziz University-Engineering Sciences
• Print ISSN: 1319-1047
• Peer Reviewed: Peer Reviewed
• Volume: 21
• Issue: 2
• Pages: 61-79
• DOI: https://doi.org/10.4197/Eng.21-2.4
• Publisher URL: http://dx.doi.org/10.4197/Eng.21-2.4
• Related Public URLs: http://www.journals.elsevier.com/journal-of-king-saud-university-engineering-sciences/