An action research study into the use of groupware in a health care setting

Takhar, APS

Abstract

Aim
This study set out to evaluate the critical success factors for implementing a new
groupware technology to improve communications and support group functioning
within a group of GP practices working together commissioning healthcare.
Method
An iterative participatory action research methodology was adopted to evaluate the
implementation of groupware within a group of Fundholding practices over a period of
four years. A series of action research cycles were undertaken comprising initial
observation, planning action, taking action, evaluating and then specifying learning
using critical reflection. The researcher was a key participant within the Fundholders
group and the narrative was based on records of group activities and analysis from a
series of user interviews.
Results
The initial AR cycle demonstrated the need for improved communications and
early implementation of groupware within the group . The groupware
implementation and group structure was then further developed in a second
cycle which demonstrated the interplay between the group and the technology.
This second cycle saw the group self reflecting and defining its purpose and
goals more overtly alongside adopting groupware as a supportive tool. The
final iteration showed the group maturing and linking to more practices within
a changing NHS. User interviews highlighted the perceived advantages and
areas for improvement.
Conclusions
The study has helped to demonstrate that groupware can support group performance
both by enhancing the gains inherent in effective group working and also by attempting
to minimize losses from working in groups. The complex and emergent process where
the provision of technology may itself influence group process and development is
highlighted as well as the technology reflecting the aspirations and activities of group
members. The iterative action research methodology used could be used in wider
settings to help ensure the successful implementation of ICT projects.

Citation

Takhar, A. An action research study into the use of groupware in a health care setting. (Thesis). Salford : University of Salford

• Thesis Type: Thesis
• Deposit Date: Oct 3, 2012
• Award Date: Jan 1, 2003