GAPP-IT : a generic IT training model for construction

Goulding, JS

Abstract

Construction organisations are increasingly focussing their energies, resources,
and aspirations to the development of strategy. In this context, information
technology (IT) is progressively being used as a core tool and enabler of the
business strategy (BS), particularly in areas of strategic analysis and knowledge
management. However, two major issues should be considered concerning the
use of IT; the first of which relates to the technology itself - specifically how this
can be used (and evaluated) to support the business; and the second issue
concerns implementation - the details of which naturally embraces many
aspects, including the provision of (and support for) IT training. From an IT
perspective therefore, organisations should endeavour to match opportunity
with corporate capability, the edict of which requires appropriately trained and
skilled workforce to deliver IT capability (to match skills with demand).
Training can be considered an investment, the remit of which aims to prepare
organisations to adapt to the changing business environment (to meet current
and future business needs). Whilst the provision of training can often lead to
improved performance, organisations must however engage appropriate
mechanisms to evaluate (and assess) the impact of IT training on the business
performance gap. Organisations are therefore increasingly using 'process' to
improve business performance, the concepts of which focus on activities (how
things are done), rather than the product ('what' is produced). Many large
construction organisations are now using maps and protocols to deliver
business benefits. In this context, the process approach to IT (and its link with
the BS) could therefore enable process users to more readily appreciate (and
assess) the impact of IT training on the business performance gap.
This research introduces a Generic Assessment Process Protocol model for IT
training (GAPP-IT) for specific use in the construction business environment. It
engages the Process Protocol (PP) methodology to identify the key sequential
stages (gates) and issues required to satisfy (or close) the business
performance gap.

Citation

Goulding, J. GAPP-IT : a generic IT training model for construction. (Thesis). Salford : University of Salford

• Thesis Type: Thesis
• Deposit Date: Oct 3, 2012
• Award Date: Jan 1, 2000