Information systems/information technology success and evaluation : an evaluation framework and general practitioner model

Saleh, YM

Abstract

The main goal for IS/IT projects is the successful and timely delivery which meets
their planned performance and objectives. However, IS/IT projects frequently fail. It
has been reported that, on average, IS systems are delivered one year behind schedule,
only I% of projects finish on time and within budget. This highlights the need for a
model capable of determining the state of readiness of organisations prior to their
implementation of an IS/IT project. This model should be able to show the way of
improving organizational readiness to increase the likelihood of a successful
implementation of such a project. In spite of the recognition of the main factors which
can affect the success of IS/IT, tools do not exist that addresses those factors in an
integrated manner. The primary aim of this research is to produce a general
practitioner measurement tool that assists organisations in identifying the readiness
gap before the initiation of a new ISAT project, and suggests guidelines for
improvements.
This research is also concerned with the establishment of an evaluation framework for
ISAT. This framework presents a measurement of the success of IS/IT projects at the
business level. Both the evaluation framework and the general practitioner model
would help organizations to predict the level of success of IS/IT projects in meeting
their business objectives.
In order to achieve the aims and objectives of this research a thorough review of
previous related literature from different disciplines was carried out in order to first
build the IS/IT evaluation framework. The literature covered fields such as IS/IT
success literature, organisational effectiveness, strategic planning, communication
thcories, marketing, maturity models and ISAT measurement. The framework was
then verified and modified by an exploratory field work in nine organisations from
which the general practitioner model was established.
To verify and test the model, qualitative non-experimental approach was conducted
using in-depth case studies in four different organisations utilising triangulation of
data collection methods that uses observation, structured interviews, unstructured
interviews, historical data collection, and document review.

Citation

Saleh, Y. Information systems/information technology success and evaluation : an evaluation framework and general practitioner model. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Sep 26, 2011
• Publicly Available Date: Sep 26, 2011
• Award Date: Jan 1, 2002