Measuring the impact of knowledge sharing on the planning permission process in Malaysian local authorities

Mohamed, O; Egbu, CO

Abstract

organizations like local authorities, the ability to effectively share knowledge across
organizations can lead to improved service delivery and the achievement of best
practices. Hence, the degree to which an organization effectively applies knowledge
sharing initiatives is an indicator of the organization’s knowledge management
development; yet organizations still struggle to measure the gains it promises to offer.
This paper aims to explore and measure the impact of knowledge sharing and also explores the challenges which organizations face in delivering effective policies, particularly in their role in the planning permission process. The paper draws from an ongoing PhD programme; it also draws on a thorough review of the literature and on data obtained from local authorities in Malaysia. The paper highlights the potential benefits of knowledge sharing in organizations. The paper concludes that measuring the impact of knowledge sharing in local authorities is challenging. The findings also indicate that organizational performance is dependent on the effective use andmanagement of knowledge sharing initiatives.

Citation

Mohamed, O., & Egbu, C. (2010, September). Measuring the impact of knowledge sharing on the planning permission process in Malaysian local authorities. Presented at 26th Annual ARCOM Conference,, Leeds, UK,

• Presentation Conference Type: Other
• Conference Name: 26th Annual ARCOM Conference,
• Conference Location: Leeds, UK,
• Start Date: Sep 6, 2010
• End Date: Sep 8, 2010
• Publication Date: Sep 6, 2010
• Deposit Date: Sep 23, 2010
• Publicly Available Date: Apr 5, 2016
• Publisher URL: http://www.arcom.ac.uk/publications/procs/ar2010-0869-0876_Mohamed_and_Egbu.pdf
• Additional Information: Event Type : Conference