A conceptual framework to measure facilities management performance

Amaratunga, RDG; Baldry, D

Abstract

This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.

Citation

Amaratunga, R., & Baldry, D. (2003). A conceptual framework to measure facilities management performance. Property Management, 21(2), 171-189. https://doi.org/10.1108/02637470310478909

• Journal Article Type: Article
• Publication Date: Jan 1, 2003
• Deposit Date: Oct 12, 2010
• Journal: Property Management
• Print ISSN: 0263-7472
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 21
• Issue: 2
• Pages: 171-189
• DOI: https://doi.org/10.1108/02637470310478909
• Publisher URL: http://dx.doi.org/10.1108/02637470310478909