Southampton stroke audit: assessing service quality

Tyson, S; Turner, GF

Abstract

This paper describes and discusses a methodology developed to comprehensively assess the quality of stroke services, the problems faced and how they were overcome. Stroke management was defined and used to carry out a criterion-based process audit, which was combined with surveys of patient satisfaction and the staff’s view of the service they provided.

Citation

Tyson, S., & Turner, G. (1999). Southampton stroke audit: assessing service quality. International Journal of Therapy and Rehabilitation, 6(5), 227-232

• Journal Article Type: Article
• Publication Date: May 1, 1999
• Deposit Date: Apr 7, 2010
• Journal: International Journal of Therapy and Rehabilitation
• Print ISSN: 1741-1645
• Publisher: MA Healthcare
• Peer Reviewed: Peer Reviewed
• Volume: 6
• Issue: 5
• Pages: 227-232
• Publisher URL: http://www.ijtr.co.uk/