Facilitators and barriers to the integration of healthcare service and building design

Codinhoto, R; Tzortzopoulos, P; Rooke, JA; Kagioglou, M; Koskela, LJ

Abstract

Service design research recognises the importance of infrastructure design in the
achievement of streamlined service delivery. Although research about service design
and building design is abundant, very little is known about the integration of these
processes. Therefore, this research aimed at identifying facilitators and barriers to the
integration of service and building design processes. To this end, the initial results
from a historical investigation of the redevelopment of a hospital in Salford, UK were
used to identify facilitators and barriers to the integration of service and building
design. Data was collected through interviews, document analysis and a workshop.
Initial results present internal and external factors related to the design process
generating barriers to integration of service and building design.

Citation

Codinhoto, R., Tzortzopoulos, P., Rooke, J., Kagioglou, M., & Koskela, L. Facilitators and barriers to the integration of healthcare service and building design. Presented at 16th Conference of the International Group for Lean Construction, University of Salford, Manchester, UK

• Presentation Conference Type: Other
• Conference Name: 16th Conference of the International Group for Lean Construction
• Conference Location: University of Salford, Manchester, UK
• End Date: Jul 19, 2008
• Publication Date: Jan 1, 2008
• Deposit Date: Mar 23, 2010
• Publicly Available Date: Mar 23, 2010
• Keywords: service design, building design, healthcare, service operations; management
• Additional Information: Event Type : Conference