Knowledge capture in small and medium enterprises in the construction industry : challenges and opportunities

Hari, S; Egbu, CO; Kumar, B

Abstract

Purpose – Popularity in knowledge management has, unfortunately, not been matched by parallel
empirical research on the processes, challenges and benefits of knowledge capture in small and
medium enterprises (SMEs) in the construction industry, given the fact that 99 per cent of firms in the
UK construction industry can be classified as SMEs. This paper aims to discuss the output of a
research study, which is focused on knowledge capture in SMEs in construction industry. The paper
also aims to present and discuss a computer-based awareness tool on knowledge capture underpinned
by Kolb’s experiential learning theory.
Design/methodology/approach – The empirical study involved a total of 51 professionals from 26
SMEs in the construction industry. Grounded theory approach was adopted. Also, a content analysis
was considered.
Findings – The results show that there is lack of awareness of complex issues associated with an
effective knowledge capture process as well as ensuing benefits for SMEs in the construction industry.
The effective implementation of knowledge capture in SMEs is partly dependent on the vision and flair
of the owner/partners of the organisation. It is also determined by culture, structure, people, finance
and technology, which warrants a coherent and structured approach.
Originality/value – A computer-based awareness tool which is underpinned by Kolb’s experiential
learning theory.

Citation

Hari, S., Egbu, C., & Kumar, B. Knowledge capture in small and medium enterprises in the construction industry : challenges and opportunities. Presented at 20th Annual Conference Association of Researchers in Construction Management (ARCOM), Heriot Watt University, Edinburgh

• Presentation Conference Type: Other
• Conference Name: 20th Annual Conference Association of Researchers in Construction Management (ARCOM)
• Conference Location: Heriot Watt University, Edinburgh
• End Date: Sep 3, 2004
• Publication Date: Jan 1, 2004
• Deposit Date: Feb 1, 2010
• Additional Information: Event Type : Conference