The utility of knowledge mapping as an approach to improving corporate and project performance : a case study of a large South Korean consulting firm

Yun, GC

Abstract

Knowledge, and its appropriate management, has been increasingly recognised as
a critical source of sustainable competitive advantage for companies. Within this
context, many companies are developing their strategies and capabilities to
effectively create, share and exploit knowledge. This issue has been seen to be
particularly important in project-based industries, such as the construction
industry.
However, in spite of the espoused value of knowledge management approaches
they often deliver benefits far below expectations. Research and practice has
identified a number of problems and barriers which have depleted the actual
benefits of knowledge management in projects and companies. A generic finding
is that the major problem is the lack of effective integration of key knowledge
management components. Knowledge maps have been promoted as a key solution
to bring about this required integrated approach. The knowledge mapping
approach has taken root in other sectors (particularly education and
manufacturing), but is still at an embryonic state in construction. The starting
point for this research is to investigate the potential utility of knowledge mapping
as an approach to improving corporate and project performance. First, a concept
model for appropriate knowledge mapping within construction project
organisations was articulated through a relevant literature review. The model is
made up of four key variables: interaction environment, construction actors,
construction processes and knowledge transfer technologies. The concept model
was tested through a single-holistic case study within a large construction and
property consulting practice in South Korea. Data collection was through semistructured
interviews and company document review. The primary data was
analysed using content analysis and cognitive mapping. The research findings broadly confirmed that knowledge mapping is an effective
approach in integrating project resources and technologies for successful
knowledge management within the case study firm. The key characteristics of the
concept model in practice are identified and illustrated. A contingency approach
to knowledge mapping is proposed with appropriate approaches dependent upon
the scope of the construction processes and the scope of the construction actors.

Citation

Yun, G. The utility of knowledge mapping as an approach to improving corporate and project performance : a case study of a large South Korean consulting firm. (Thesis). University of Salford, UK

• Thesis Type: Thesis
• Deposit Date: Jun 8, 2009
• Publicly Available Date: Jun 8, 2009
• Additional Information: Additional Information : PhD supervisor: Professor Martin Sexton
• Award Date: Jun 1, 2008