Business excellence in enhancing global competitive advantage in healthcare sector of UAE

Zainal, AY; Salloum, SA

Abstract

The purpose of the study is to explore the role of business excellence in improving global competitive advantage in the UAE’s healthcare sector. The study explores various business excellence models and recognizes widely used models and the best model applicable to the UAE context, and evaluates factors that influence business excellence such as leadership, HRM, Quality management, customer satisfaction, information, and analysis on the quality results competitive advantage. The paper used a quantitative approach to gather primary data on the selected sector besides statistical analysis to evaluate the influence of business excellence factors on improving competitive advantage. The findings show a high maturity of organizational functioning in the healthcare industry to implement business excellence to improve their competitive advantage.

• Presentation Conference Type: Conference Paper (published)
• Conference Name: International Conference on Advanced Machine Learning Technologies and Applications
• End Date: Mar 22, 2021
• Online Publication Date: Mar 5, 2021
• Deposit Date: Jun 22, 2021
• Journal: Advances in Intelligent Systems and Computing
• Electronic ISSN: 2194-5357
• Publisher: Springer
• Pages: 260-274
• Series Title: Advances in Intelligent Systems and Computing
• Series Number: 1339
• Book Title: Advanced Machine Learning Technologies and Applications : proceedings of AMLTA 2021
• ISBN: 9783030697167-(print);-9783030697174-(ebook)
• DOI: https://doi.org/10.1007/978-3-030-69717-4_27
• Publisher URL: https://doi.org/10.1007/978-3-030-69717-4_27
• Related Public URLs: https://doi.org/10.1007/978-3-030-69717-4
• Additional Information: Event Type : Conference