Themes and challenges for service management solutions in Small and Medium Enterprises (SMEs)
(2011)
Presentation / Conference
Ofoegbu, A., Griffiths, M., & Heinze, A. (2011, March). Themes and challenges for service management solutions in Small and Medium Enterprises (SMEs). Presented at UK Academy for Information Systems 16th Annual Conference 2011, Oriel College, University of Oxford
This paper provides an exploratory case study within an SME that is currently selecting a service management
solution (SMS) to enhance the existing SAP Business One systems. We examine existing business processes,
legacy systems, potential solution...
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