Emerging digital banking service quality dimensions and their impact on elderly customer satisfaction and engagement: a study in Sri Lankan context
(2022)
Thesis
Gunaratne, T. (2022). Emerging digital banking service quality dimensions and their impact on elderly customer satisfaction and engagement: a study in Sri Lankan context. (Thesis). University of Salford
This research is based on the impact of emerging digital banking service quality dimensions on elderly customer satisfaction and engagement in Sri Lankan context. Security and privacy, perceived usefulness, perceived ease of use, perceived personaliz... Read More about Emerging digital banking service quality dimensions and their impact on elderly customer satisfaction and engagement: a study in Sri Lankan context.