A critical investigation of the implementation of an information technology service management project in a UK higher education institution
(2009)
Thesis
Mohammed, T. A critical investigation of the implementation of an information technology service management project in a UK higher education institution. (Thesis). Salford : University of Salford
This thesis investigates the implementation of an Information Technology Service Management (ITSM) project in a UK Higher Education Institution, the implications for employees and their working processes, and how employees live with these implica... Read More about A critical investigation of the implementation of an information technology service management project in a UK higher education institution.