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All Outputs (7)

A critical evaluation of service failure and recovery in UK hotels from the consumer perspective (2011)
Thesis
Bennett, I. A critical evaluation of service failure and recovery in UK hotels from the consumer perspective. (Thesis). Salford : University of Salford

Few, if any, organisations can deliver 'zero defects' service to customers. The
management of both complaints about service failure and the recovery strategies
employed when critical incidents occur is therefore important because of its actual
imp... Read More about A critical evaluation of service failure and recovery in UK hotels from the consumer perspective.

Tourism and urban regeneration : an analysis of visitor perception, behaviour and experience at the quays in Salford (2008)
Thesis

Following the loss of heavy, manufacturing industry in many industrial areas in
the 1970s and 1980s, tourism has featured extensively in urban and waterfront
regeneration policy because of its ability to generate substantial economic
benefits to d... Read More about Tourism and urban regeneration : an analysis of visitor perception, behaviour and experience at the quays in Salford.

Tourism and urban regeneration: An analysis of visitor perception, behaviour and experience at the quays in Salford (2008)
Thesis

Following the loss of heavy, manufacturing industry in many industrial areas in the 1970s and 1980s, tourism has featured extensively in urban and wateriront regeneration policy because of its ability to generate substantial economic benefits to dest... Read More about Tourism and urban regeneration: An analysis of visitor perception, behaviour and experience at the quays in Salford.

Urban transport networks and overseas visitors : analysis of the factors affecting usage and the implications for destination management (2003)
Thesis
Thompson, K. Urban transport networks and overseas visitors : analysis of the factors affecting usage and the implications for destination management. (Thesis). University of Salford, UK

Whilst transport has repeatedly been identified as an integral component in the tourism system, the relationship between urban public transport networks and visitor behaviour at urban destinations remains largely unexplored. Furthermore, tourist tran... Read More about Urban transport networks and overseas visitors : analysis of the factors affecting usage and the implications for destination management.

An empirical investigation of the relationship between perceived quality, value, satisfaction and behavioural intentions among visitors to UK attractions
Thesis
Oriade, A. An empirical investigation of the relationship between perceived quality, value, satisfaction and behavioural intentions among visitors to UK attractions. (Thesis). University of Salford

Evidence abounds that visitor attractions are the central element of tourism development. Academics and practitioners have therefore focused much attention on attraction service quality, customer satisfaction and subsequent behavioural intentions. Ho... Read More about An empirical investigation of the relationship between perceived quality, value, satisfaction and behavioural intentions among visitors to UK attractions.