All Outputs (2)

Process improvement through performance measurement : the balanced scorecard methodology (2001)
Journal Article
Amaratunga, R., Baldry, D., & Sarshar, M. (2001). Process improvement through performance measurement : the balanced scorecard methodology. Work Study, 50(5), 179-188. https://doi.org/10.1108/EUM0000000005677

One of the hallmarks of leading-edge organisations – be they public or private – has been the successful application of performance measurement to gain insight into, and make judgements about, the organisation, and the effectiveness and efficiency of... Read More about Process improvement through performance measurement : the balanced scorecard methodology.

Case study methodology as a means of theory building : performance measurement in facilities management organisations (2001)
Journal Article
Amaratunga, R., & Baldry, D. (2001). Case study methodology as a means of theory building : performance measurement in facilities management organisations. Work Study, 50(3), 95-104

Uses a research study (involving case study analysis of performance measurement in facilities management organisations) to describes the process of theory building. From this study it draws out lessons about research strategies - from specifying the... Read More about Case study methodology as a means of theory building : performance measurement in facilities management organisations.