Investigating the factors affecting the readiness for TQM implementation within Libyan higher education institutions
(2010)
Thesis
Ben Jaber, A. Investigating the factors affecting the readiness for TQM implementation within Libyan higher education institutions. (Thesis). Salford : University of Salford
Total Quality Management (TQM) is a philosophy for continuously improving services and/or products. Organisations which have adopted TQM have gained many benefits in terms of profits, employee satisfaction and customer satisfaction. Despite such be... Read More about Investigating the factors affecting the readiness for TQM implementation within Libyan higher education institutions.