Perceptions of service quality and effects of personality traits of employees in the UAE Islamic banks
(2008)
Thesis
Al-Mutawa, S. Perceptions of service quality and effects of personality traits of employees in the UAE Islamic banks. (Thesis). University of Salford
This thesis aimed at investigating the effects of employees" personality traits on customers" perceptions of the UAE Islamic bank service quality using two questionnaires (the Mini- Markers and SERVPERF) and a set of regression models. The sample c... Read More about Perceptions of service quality and effects of personality traits of employees in the UAE Islamic banks.