All Outputs (2)

The effects of supply chain management (SCM) activities and their impact upon festival management and the customer experience (2017)
Book Chapter
Kelly, S., & Ryan, W. (2017). The effects of supply chain management (SCM) activities and their impact upon festival management and the customer experience. In A. Jepson, & A. Clarke (Eds.), Power, Construction and Meaning in Festivals (109-128). Abingdon: Routledge

As the number of festivals and the need to provide more satisfying customer experiences continue to grow, the challenges faced by festival managers have become more complicated than ever. The demand to reduce costs and deal with the increasingly comp... Read More about The effects of supply chain management (SCM) activities and their impact upon festival management and the customer experience.

The role of explicit and tacit knowledge in purchasing and supply management (PSM) today and in future (2017)
Presentation / Conference
Bals, L., Kelly, S., Schulze, H., & Stek, K. (2017, April). The role of explicit and tacit knowledge in purchasing and supply management (PSM) today and in future. Presented at 26th Annual IPSERA Conference 2017, Budapest, Hungary

While research has shed considerable light on the organizational-level maturity of PSM organizations, the individual competencies of PSM, especially in light of current developments in the workplace such as digitization, have received relatively less... Read More about The role of explicit and tacit knowledge in purchasing and supply management (PSM) today and in future.