All Outputs (3)

Emerging digital banking service quality dimensions and their impact on elderly customer satisfaction and engagement: a study in Sri Lankan context (2022)
Thesis
Gunaratne, T. (2022). Emerging digital banking service quality dimensions and their impact on elderly customer satisfaction and engagement: a study in Sri Lankan context. (Thesis). University of Salford

This research is based on the impact of emerging digital banking service quality dimensions on elderly customer satisfaction and engagement in Sri Lankan context. Security and privacy, perceived usefulness, perceived ease of use, perceived personaliz... Read More about Emerging digital banking service quality dimensions and their impact on elderly customer satisfaction and engagement: a study in Sri Lankan context.

The role of social media in the empowerment of Muslim women in their holiday decision-making in the UK
Thesis
Khan, I. (in press). The role of social media in the empowerment of Muslim women in their holiday decision-making in the UK. (Thesis). University of Salford

Muslim consumer segment has become the Fourth ‘Billion’ consumer segment after three biggest consumer groups in China, India, and women overall. Muslim consumer segment is increasing faster than the other consumer segments. Similarly, Muslim tourists... Read More about The role of social media in the empowerment of Muslim women in their holiday decision-making in the UK.

An investigation of the factors affecting the readiness to implement the EFQM excellence model : an interpretive case study of the Syrian banking sector
Thesis
Al-Sayeed Assad, D. An investigation of the factors affecting the readiness to implement the EFQM excellence model : an interpretive case study of the Syrian banking sector. (Thesis). University of Salford

In the 21st century, quality has become one of the most pressing issues in the world of business. Indeed, service quality management is a primary need for business survival. Quality management has been recognized as a comprehensive management philoso... Read More about An investigation of the factors affecting the readiness to implement the EFQM excellence model : an interpretive case study of the Syrian banking sector.