Service innovation and transformation : the case of WeChat (2019)
Book Chapter
Chen, Y., & Zhao, W. (2019). Service innovation and transformation : the case of WeChat. In A. Fenton, G. Fletcher, & M. Griffiths (Eds.), Strategic Digital Transformation: A Results-Driven Approach (174-181). Routledge

Business innovation is closely associated with the enterprise boundary, focusing on internal control to carry out innovation activities and use internal innovation resources. But this format faces the challenge of knowledge dispersion, information di... Read More about Service innovation and transformation : the case of WeChat.

Business IT strategy in action : case study of #PUPRU (2016)
Journal Article
Chen, Y., Griffiths, M., & Dron, R. (2016). Business IT strategy in action : case study of #PUPRU. GSTF journal on business review (Online), 4(4), https://doi.org/10.5176/2010-4804_4.4.399

Predicted key business IT trends through to 2020 acknowledge there will be increased adoption of disruptive technologies that will impact within business contexts (Gartner (1), 2015). These include moves to small-screen marketing, rising value of big... Read More about Business IT strategy in action : case study of #PUPRU.

Pop-Up Research Unit (#PUPRU) : technology strategy in action
Presentation / Conference
Chen, Y., Griffiths, M., & Dron, R. Pop-Up Research Unit (#PUPRU) : technology strategy in action. Presented at 6th Annual GSTF International Conference on Business Strategy in the Age of Disruption (BizStrategy) 2016, Singapore

Predicted key business IT trends through to 2020 acknowledge that there will be increased adoption of disruptive technologies that will impact within business contexts (Gartner (1), 2015). These include moves to small-screen marketing, rising value o... Read More about Pop-Up Research Unit (#PUPRU) : technology strategy in action.

Academic library use in the Google era
Presentation / Conference
Alazemi, T., Chen, Y., & Kutar, M. Academic library use in the Google era. Presented at UKAIS 2016, Oxford, UK

Academic websites provided by academic libraries face challenges to their utility stemming from the rapid developments in information and communication technology (ICT). These developments have created diverse options and channels for information sou... Read More about Academic library use in the Google era.