Process improvement in facilities management : the SPICE approach
(2002)
Journal Article
Amaratunga, R., Sarshar, M., & Baldry, D. (2002). Process improvement in facilities management : the SPICE approach. Business Process Management Journal, 8(4), 318-337. https://doi.org/10.1108/14637150210434982
Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step-w... Read More about Process improvement in facilities management : the SPICE approach.