Skip to main content

Research Repository

Advanced Search

Better technological security solutions through human-centred design and development

Wootton, AB; Davey, CL; Heinrich, DP; Querbach, M.

Better technological security solutions through human-centred design and development Thumbnail


Authors

M. Querbach



Contributors

A Zwitter
Editor

O.J. Gstrein
Editor

Abstract

The much-hyped potential of big data analytics to support decision-making has attracted much interest from law enforcement agencies (LEA). A number of technology solutions have been developed for police forces, marketed as predictive policing.
This chapter contrasts technology-driven innovation with the process of human-centred design, drawing on the European Commission-funded Cutting Crime Impact project. In-depth research into end-user requirements and contexts was undertaken by LEAs. It revealed critical insights, resulting in a new approach supporting the officers responsible for delivering effective policing. The technology-centred focus of LEA partners on predictive policing shifted to a human-centred focus on those responsible for patrolling. This generated operational improvements to increase the clarity and flow of information between police officers and across policing shifts.
Human-centred design is proposed as an effective and more practical approach to addressing complex security and policing challenges. Its holistic focus maximises implementation of developed solutions, while reducing risk of innovation failure.

Citation

Wootton, A., Davey, C., Heinrich, D., & Querbach, M. (2023). Better technological security solutions through human-centred design and development. In A. Zwitter, & O. Gstrein (Eds.), Handbook on the Politics and Governance of Big Data and Artificial Intelligence. Cheltenham: Edward Elgar Publishing. https://doi.org/10.4337/9781800887374

Acceptance Date Sep 28, 2022
Online Publication Date Jun 9, 2023
Publication Date Jun 13, 2023
Deposit Date Jun 9, 2023
Publicly Available Date Jun 12, 2023
Publisher Edward Elgar Publishing
Series Title Elgar Handbooks in Political Science
Book Title Handbook on the Politics and Governance of Big Data and Artificial Intelligence
Chapter Number 9
ISBN 9781800887367
DOI https://doi.org/10.4337/9781800887374

Files




You might also like



Downloadable Citations