Institutional perspective of digital open government implementation : a case study from Kuwaiti Ministry of Home Security

Alenizi, ASF

Abstract

Digital open government uses avenues such as online means, websites, etc., to communicate
with the citizens. For sharing data and delivering it in the digital open government service,
we need digital facilities such as computers, mobile and fixed phones, amongst others, to
facilitate access to government information systems with less stress. There is a wide gap
experienced by the population and its citizens in terms of communication and services
provided by the government of Kuwait. Therefore, the purpose of this study is to offer a
conceptual framework after analysing the key practices, enablers, opportunities, and
motivators of digital open government (DOG), especially in the context of the Arab
countries. Therefore, the context has been explored through applying the institutional theory
that would lead to understanding the institutional issues that have generated public and
institutional values through DOG in Kuwait. As this research is interlinked with political,
social, cultural, economic and technological context, the interpretivist epistemological
position is being taken to interpret the overall institutional context of DOG in Kuwait. The
qualitative research method has been employed to collect in-depth data using semi-structured
data collection tools from professionals and citizens. It has been found that there is
uncertainty in policies, lack of professional commitment, and extra-political pressure that
negatively impact the overall institutional efforts to generate public and institutional values
through DOG. Therefore, this research suggests that institutional collaboration, transparency,
trust, public participation, and institutional participation are required to lead toward the public
and institutional values of the DOG. The theoretical contribution of this research is that this
research applies institutional theory in the context of DOG value generation; consequently,
through using the institutional theoretical lenses, this research proposes an institutional DOG
value model, which is a theoretical contribution of this research. The practical contribution of
this research is that it provides in-depth knowledge for the government to generate public and
institutional value from DOG successfully, and this research also identifies the enablers of
DOG, among which are included participation, trust, collaboration, and transparency to
generate value through DOG successfully

Citation

Alenizi, A. Institutional perspective of digital open government implementation : a case study from Kuwaiti Ministry of Home Security. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Nov 9, 2021
• Additional Information: Funders : Government of kuwait; Projects : The Public Authority for Applied Education and Training
• Award Date: Jul 1, 2021