A study of change management whilst implementing total quality management within the Dubai police force

Al Suwaidi, S

Abstract

In the United Arab Emirates (UAE) today, the Dubai Police considers itself the most
forward thinking and progressive Arab police force. Comprising its ranks are fifteen
thousand personnel of the highest educational standard of any organisation (Dubai
Police, 2011). The UAE is one of the fastest growing countries in the world, a dynamic,
changeable and culturally diverse country, always seeking to move from a good to a
better level. For this reason, investigating the factors affecting the implementation of
total quality management is very important today, especially in this part of the world.
The main reason for undertaking this research study was to acquire additional
knowledge and understanding based on the findings, which would add to the existing
theories in the area of change & TQM management in the public sector, in security
organisations and in a Middle-Eastern context. Therefore, the main aim of this research
is to investigate and identify the factors affecting the implementation of total quality
management by the UAE Police Force.
A case study was conducted, consisting of an empirically-based systems analysis of one
governmental organisation in the UAE. Substantial fieldwork was undertaken using a
qualitative approach. Semi-structured interviews, documentation, direct observation and
archival records were used to collect the data in order to achieve triangulation, to
explore factors that affecting the implementation of total quality management and to
provide a deep understanding.
Seven unique factors affecting the implementation of total quality management were
identified, including Islamic values (among religious employees), and uniformed vs.
non-uniformed female employees. This research is the first study in the public and
security sector in UAE mentions those two unique factors. The whole findings of the
present research will strengthen the existing literature on total quality management
implementation in the public sector and will reduce the gap in knowledge applying to
UAE studies in particular and to Arab studies in general.

Citation

Al Suwaidi, S. A study of change management whilst implementing total quality management within the Dubai police force. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Aug 12, 2021
• Award Date: Jan 1, 2012