A study of change management whilst implementing total quality management within the Dubai police force

Al Suwaidi, S

Abstract

In the United Arab Emirates (UAE) today, the Dubai Police considers itself the most forward thinking and progressive Arab police force. Comprising its ranks are fifteen thousand personnel of the highest educational standard of any organisation (Dubai Police, 2011). The UAE is one of the fastest growing countries in the world, a dynamic, changeable and culturally diverse country, always seeking to move from a good to a better level. For this reason, investigating the factors affecting the implementation of total quality management is very important today, especially in this part of the world. The main reason for undertaking this research study was to acquire additional knowledge and understanding based on the findings, which would add to the existing theories in the area of change & TQM management in the public sector, in security organisations and in a Middle-Eastern context. Therefore, the main aim of this research is to investigate and identify the factors affecting the implementation of total quality management by the UAE Police Force. A case study was conducted, consisting of an empirically-based systems analysis of one governmental organisation in the UAE. Substantial fieldwork was undertaken using a qualitative approach. Semi-structured interviews, documentation, direct observation and archival records were used to collect the data in order to achieve triangulation, to explore factors that affecting the implementation of total quality management and to provide a deep understanding. Seven unique factors affecting the implementation of total quality management were identified, including Islamic values (among religious employees), and uniformed vs. non-uniformed female employees. This research is the first study in the public and security sector in UAE mentions those two unique factors. The whole findings of the present research will strengthen the existing literature on total quality management implementation in the public sector and will reduce the gap in knowledge applying to UAE studies in particular and to Arab studies in general.

• Thesis Type: Thesis
• Deposit Date: Aug 12, 2021
• Publicly Available Date: Jul 31, 2024
• Award Date: Jan 1, 2012