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Applying NLP to build a cold reading chatbot

Tracey, PJ; Saraee, MH; Hughes, CJ

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Authors

PJ Tracey



Abstract

Chatbots are computer programs designed to simulate conversation by interacting with a human user. In this paper we present a chatbot framework designed specifically to aid prolonged grief disorder (PGD) sufferers by replicating the techniques performed during cold readings. Our initial framework performed an association rule analysis on transcripts of real-world cold reading performances, in order to generate the required data as used in traditional rules based chatbots. However due to the structure of cold readings the traditional approach was unable to determine a satisfactory set of rules. Therefore, in this paper we discuss the limitations of this approach and subsequently provide a generative solution using sequence-to-sequence modeling with long short-term memory. We demonstrate how our generative chatbot is therefore able to provide appropriate responses to the majority of inputs. However, as inappropriate responses can present a risk to sensitive PGD sufferers we suggest a final iteration of our chatbot which successfully adjusts to account for multi-turn conversations.

Citation

Tracey, P., Saraee, M., & Hughes, C. Applying NLP to build a cold reading chatbot. Presented at ISEEIE 2021: 2021 International Symposium on Electrical, Electronics and Information Engineering, Seoul, Republic of Korea

Presentation Conference Type Other
Conference Name ISEEIE 2021: 2021 International Symposium on Electrical, Electronics and Information Engineering
Conference Location Seoul, Republic of Korea
End Date Feb 21, 2021
Acceptance Date Aug 13, 2020
Publication Date Feb 19, 2021
Deposit Date Nov 10, 2020
Publicly Available Date Jul 26, 2021
Publisher Association for Computing Machinery (ACM)
Book Title ISEEIE 2021: 2021 International Symposium on Electrical, Electronics and Information Engineering
ISBN 9781450389839
DOI https://doi.org/10.1145/3459104.3459119
Publisher URL https://doi.org/10.1145/3459104.3459119
Related Public URLs https://dl.acm.org/doi/proceedings/10.1145/3459104
Additional Information Event Type : Conference

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