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Towards a unified model of HCI and ISB for user interfaces

Alazemi, T; Chen, Y; Kutar, MS

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Authors

T Alazemi



Abstract

This study aims to identify the steps in which users of academic libraries search for information and interact with the libraries' web interfaces. The study draws on models from the disciplines of human-computer interaction (HCI) and information-seeking behaviour (ISB) to create and investigate a Unified Model. Interpretive case studies were conducted at two universities, one in the UK and one in Kuwait. Qualitative data was collected using observations with postgraduate students and analysed by a content analysis approach. The findings revealed seven steps taken in searching for information and interacting with academic libraries' web interfaces, but these steps are overlapped as users can change, move and go from one step to another based on the difficulties they encounter and the options they have.

Citation

Alazemi, T., Chen, Y., & Kutar, M. (2020). Towards a unified model of HCI and ISB for user interfaces. Heliyon, 6(9), e04662. https://doi.org/10.1016/j.heliyon.2020.e04662

Journal Article Type Article
Acceptance Date Aug 6, 2020
Online Publication Date Sep 18, 2020
Publication Date Sep 1, 2020
Deposit Date Sep 28, 2020
Publicly Available Date Sep 28, 2020
Journal Heliyon
Print ISSN 2405-8440
Publisher Elsevier
Volume 6
Issue 9
Pages e04662
DOI https://doi.org/10.1016/j.heliyon.2020.e04662
Publisher URL https://doi.org/10.1016/j.heliyon.2020.e04662
Related Public URLs http://www.heliyon.com/
Additional Information Access Information : This article has been published Open Access

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