Professional Service Operations Management : sustaining the discipline?

Reid, I; Bamford, D; Bamford, J; Papalexi, M; Dehe, B; Abualqumboz, M

Abstract

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM literature encompassing two decades of publications in terms of value, in relation to operational effectiveness within the ‘professions’. The analysis of the sample suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across the professions. This paper makes a contribution through a reflection on theories in the area of Professional Services Operations Management.

Citation

Reid, I., Bamford, D., Bamford, J., Papalexi, M., Dehe, B., & Abualqumboz, M. Professional Service Operations Management : sustaining the discipline?. Presented at 23rd EurOMA Conference : Interactions, Trondheim, Norway

• Presentation Conference Type: Other
• Conference Name: 23rd EurOMA Conference : Interactions
• Conference Location: Trondheim, Norway
• End Date: Jun 22, 2016
• Publication Date: Jun 22, 2016
• Deposit Date: Jun 5, 2020
• Publicly Available Date: Jun 5, 2020
• Publisher URL: http://euroma2016.euroma-online.org/www.euroma2016.org/index.html
• Additional Information: Access Information : This output is also available at: http://eprints.hud.ac.uk/id/eprint/28585/; Event Type : Conference