Promoting the consumer voice : the role of Healthwatch Salford's Enter and View programme

Leigh, JA; Lawson, D; Griffin, S; Yates Bolton, N

Abstract

The daily business of running a care home means that, outside of regulatory inspections, assessing and improving the user experience can often be forgotten. Healthwatch Salford discuss their process of gaining constructive feedback using their innovative Enter and View programme

Citation

Leigh, J., Lawson, D., Griffin, S., & Yates Bolton, N. (2019). Promoting the consumer voice : the role of Healthwatch Salford's Enter and View programme. Nursing and Residential Care, 21(11), 621-624. https://doi.org/10.12968/nrec.2019.21.11.621

• Journal Article Type: Article
• Acceptance Date: Sep 6, 2019
• Online Publication Date: Oct 31, 2019
• Publication Date: Nov 2, 2019
• Deposit Date: Nov 6, 2019
• Publicly Available Date: Apr 23, 2020
• Journal: NURSING AND RESIDENTIAL CARE
• Print ISSN: 1465-9301
• Electronic ISSN: 2052-2932
• Publisher: MA Healthcare
• Volume: 21
• Issue: 11
• Pages: 621-624
• DOI: https://doi.org/10.12968/nrec.2019.21.11.621
• Publisher URL: https://doi.org/10.12968/nrec.2019.21.11.621
• Related Public URLs: https://www.magonlinelibrary.com/journal/nrec