Framework for strategic system planning for facilities management in the health sector

Abd. Hamid, Z

Abstract

Facilities Management (FM) is commonly defined as managing physical
workplace and property, which have a direct link with design and construction
activities in one aspect, and managing services and performance of resources
in the organisation as another. Aspects of FM are inter-related and share
information from project brief until the design life of the building. Information
plays a major role in integrating FM stakeholders. This thesis highlights the
importance of strategic IT in facilitating the implementation of strategic FM in
the health sector.
In the health sector FM department must be innovative in utilising IT
technology to deliver value-for-money services. The current uptake of IT in the
Facilities Directorate (NHS Trusts) is at an operational level, while the
strategic FM demands the implementation of strategic IT in FM. The gap
between the current operational IT and the need for it to be considered
strategically has made this research important. Facilities Directorate should
be ready to implement changes in managing its information systems to meet
client's demand. The effective use of information for the maintenance and
operation of hospitals, hospital development, benchmarking, performance
measurement, managing finance and human resources, requires strategic
information systems (IS). This thesis introduces a Strategic System Planning
framework for FM (SSPfFM) in the health sector to capture the strategic
information on FM that facilitates the implementation of strategic FM.
Case study research methodology was adopted in support of this research.
SSPfFM is derived from a pilot study conducted at Central Manchester and
Manchester Children's University Hospitals (CMMC), NHS Trust. It is further
validated with other three case studies and by survey questionnaire.
This research has identified; gain top management commitment, align
Information System development with FM business needs, establish
technology path and policies on IT in FM, and forecast Information System
requirements in FM as the main components of SSPfFM that focuses on
short, medium and long-term strategies of FM in the health sector.

Citation

Abd. Hamid, Z. Framework for strategic system planning for facilities management in the health sector. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Jul 13, 2017
• Publisher URL: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.491031
• Related Public URLs: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.491031
• Award Date: Sep 1, 2005