ERP benefits capability framework : an orchestration theory perspective

Mohamad, MRA

Abstract

ERP benefits can be classified as automation, planning and innovation benefits. This research aims to answer two research questions: (1) what are the ERP resources and organizational complementary resources (OCRs) required to achieve each group of benefits? and (2) on the basis of its resources, when should an organization invest more in ERP resources and/or OCRs so that the potential value of its ERP is realised? Evidence from studying 12 organizations in different countries and validating the results with 8 consultants has been drawn upon to develop the ERP Benefits Realisation Capability Framework, showing (1) that each group of benefits requires ERP resources (classified into features, attached technologies and IT department competences) and OCRs (classified into practices, attitudes, culture, skills and organizational characteristics) and (2) that leaping ahead to gain innovation benefits before being mature enough in realising a firm’s planning and automation capabilities could be a waste of time and effort. This research can be used as a benchmark for designing the various blueprints required to achieve different groups of benefits from ERP investments.

Citation

Mohamad, M. (2018). ERP benefits capability framework : an orchestration theory perspective. Business Process Management Journal, 24(1), 266-294. https://doi.org/10.1108/BPMJ-11-2015-0162

• Journal Article Type: Article
• Acceptance Date: May 7, 2017
• Online Publication Date: Dec 11, 2017
• Publication Date: Feb 2, 2018
• Deposit Date: May 9, 2017
• Publicly Available Date: Dec 14, 2017
• Journal: Business Process Management Journal
• Print ISSN: 1463-7154
• Publisher: Emerald
• Volume: 24
• Issue: 1
• Pages: 266-294
• DOI: https://doi.org/10.1108/BPMJ-11-2015-0162
• Publisher URL: http://dx.doi.org/10.1108/BPMJ-11-2015-0162
• Related Public URLs: http://www.emeraldinsight.com/loi/bpmj