Twitter sentiment analysis: The case of mobile network outage

Hackett, Christopher; Heinze, Aleksej; Fletcher, Gordon

Abstract

In July 2012 O2 experience an extensive mobile network outage affecting a significant proportion of customers. This study looks at how the sentiment of tweets about mobile phone operators changed during and after this incident.

• Other Type: Other
• Start Date: Jul 1, 2012
• Deposit Date: Aug 13, 2013
• Publicly Available Date: Aug 13, 2013
• Pages: 1-3
• Keywords: twitter, sentiment analysis, o2, outage
• Additional Information: Event Type : Other; Projects : Fast Web Media KTP - funded by Technology Strategy Board (TSB)