Resist, comply or workaround? : a case based analysis of workarounds and resistance to information systems

Sobreperez, P

Abstract

This study provides a summary of studies of user resistance to information systems
and identifies workaround activity as an understudied and distinct but related
phenomenon. Previous studies of resistance have categorised the majority of
incidences of non-compliance as resistance and have largely failed to address the
relationship between the motivation for deviation from procedure and the
associated workaround activity.
This study develops, through several iterations, a composite model of resistance and
workaround using data collected from two case study sites.
The data has been analysed according to established procedures and provides
support for the identification of four antecedent conditions. The final model
distinguishes two separate and distinct stages in resistant behaviours and provides
evidence of the application of this theory from the two case study settings.
Furthermore, the study recognises, with recourse to theory, that multiple
interpretations of these behaviours is probable in organisations and that ignorance
of these multiple interpretations may be a further antecedent condition
underpinning of non-compliant behaviour

Citation

Sobreperez, P. Resist, comply or workaround? : a case based analysis of workarounds and resistance to information systems. (Thesis). Salford : University of Salford

• Thesis Type: Thesis
• Deposit Date: Oct 3, 2012
• Award Date: Jan 1, 2007