Investigating the barriers to implementing ISO 9001:2000 within the private mobile companies in Jordan

Barqawi, BY

Abstract

In Jordan, the mobile phone sector became vital to the Jordanian economy as its
contribution to the total Gross Domestic Product reached 18% at the end of 2007. The
Mobile penetration in Jordan stands at roughly 93% of Jordan's total population at the
end of 2008. Moreover, in Jordan there are 283 organisations registered with the ISO
9001:2000, and which is increasing year after year. Although some Private mobile
companies have made great efforts to implement the system and to get the ISO
9001:2000 certification, others have not yet done so. Therefore the aim of this research
is to investigate and identify barriers that affect the implementing of ISO 9001:2000 in
the private mobile companies in Jordan.
In order to achieve the research aim, an empirically-based systems analysis of four case
study organisations of all the private mobile companies in Jordan was carried out.
Substantial field work was undertaken using a qualitative approach. Semi structured
interviews, documentation, direct observation and archival records are several tools
used to collect the data in order to achieve triangulation, to explore the implementation
of ISO 9001:2000 and to provide more in-depth understanding.
The original contribution of this research is an in-depth understanding of the barriers
affecting the implementation of ISO 9001:2000 in the private mobile companies in
Jordan. This research is the first study in the private sector in Jordan regarding the
barriers of implementing ISO standard. Some unique barriers were identified, such as:
the ambition of employees to seek top and middle management posts in the companies
concerned, the restrictions applying when the companies were in the public sector, the
failure to install complete management information systems, imbalance between the
working practices of the companies and ISO 9001:2000 requirements. In addition, the
findings of the present research will strengthen the existing literature on QMS
implementation in the private mobile sector and will reduce the gap in knowledge
applying to Jordanian studies in particular and to Arab studies in general.

Citation

Barqawi, B. Investigating the barriers to implementing ISO 9001:2000 within the private mobile companies in Jordan. (Thesis). Salford : University of Salford

• Thesis Type: Thesis
• Deposit Date: Oct 3, 2012
• Award Date: Jan 1, 2009