Skip to main content

Research Repository

Advanced Search

Over the waterfall in a barrel: Experiential marketing and the building of brand

Leighton, Debra; Lehman, Kim

Over the waterfall in a barrel: Experiential marketing and the building of brand Thumbnail


Authors

Debra Leighton

Kim Lehman



Abstract

Experiential marketing has evolved in response to a move away from a service economy to an economy that is shaped and defined by consumer experiences. As consumers seek ever more unique and memorable experiences, experiential marketing has become increasingly important in establishing and building brand identity in sectors as diverse as retail, events marketing and more recently the leisure and tourism sector. This paper aims to critically assess the validity of an experiential marketing approach in the formation and communication of brand identity. The analytical basis for the evaluation is a single case study involving the development of MONA, a hedonistic experience brand based in Australia.

Keywords

Experiential marketing; Brand experience; Brand identity; Hedonism

Citation

Leighton, D., & Lehman, K. Over the waterfall in a barrel: Experiential marketing and the building of brand. Presented at The AM Brand, Corporate Identity and Reputation SIG

Presentation Conference Type Other
Conference Name The AM Brand, Corporate Identity and Reputation SIG
End Date Apr 7, 2011
Publication Date Apr 1, 2011
Deposit Date Dec 12, 2011
Publicly Available Date Apr 5, 2016
Publisher URL http://www.ambrandsig.org/
Additional Information Event Type : Conference
References : Brakus,J.J, Schmitt,B.H. and Zarantonello, L (2009)’Brand Experience: What is it? How do we Measure it? And does it Affect Loyalty? Journal of marketing 73(3) pp52-68 Colbert, F. (2007), Marketing culture and the arts (3rd ed.), HEC Montreal, Montreal. Coslovich, G. (2007), “The collector”, The Age, 14 April, Arts: 4. Holbrook, M.B and Hirschman E.C (1982) The Experiential Aspects of Consumption: Consumer Fantasies, Feelings and Fun Journal of Consumer Research 9 (Sept) 132-140 Leighton, D (2007) Step Back in Time and Live the Legend: Experiential Marketing and the Heritage Sector. International Journal of NonProfit and Voluntary Sector Marketing. Vol 12 pp117-125 MONA (2009), “Over the Waterfall in a Barrel: MONA”, promotion brochure/newspaper insert, November. MONA (2010) “MONA FOMA 2011 Program”, promotion brochure, December. O’Shaughnessy, J and O’Shaughnessy, N.J (2002) ‘Marketing, the Consumer Society and Hedonism’ in European Journal of Marketing Vol 36 no 5/6 pp524-547 ISSN: 0309-0566 Palmer, A (2008) ‘Customer Experience Management: a Critical Review of an Emerging Idea’ in Journal of Services Marketing Vol 24 issue 3 ISSN: 0887-6045 Pine, B.J II and Gilmore, J.H. (1999) ‘The Experience Economy: Work is Theatre and Every Business a Stage’. Cambridge, MA: Harvard Business School Press Rohatyn,D (1990) ‘the (mis)Information Society: An analysis of the role of In Technology and Society vol 10 no 2 pp77-85 Ruiz, C. (2010) A "Subversive Disneyland" at the End of the World. The Art Newspaper, Issue 215 (July/August): pp30–31. Schmitt, B (2000) Marketers Seeking Sense in Sensibility. Forget the Features, How Do Consumers Experience Your Product? That’s Central to the Idea of Experiential Marketing. The Financial Times. October 24th p12 Strickland, K. (2009), “Cutting Edge”, Life & Leisure: Luxury ‘09 (Australian Financial Review magazine), Issue 10, Oct –Dec, 36–38. Williams, A (2006) ‘Tourism and Hospitality marketing: Fantasy, Feeling and Fun’ in International Journal of Contemporary Hospitality Management Vol 18 no 6 pp482-495 ISSN: 0959-6119 The Sunday Times (20.2.11) Art at the End of the World. Zarantello, L and Schmitt, B.H (2010) ‘Using the Brand Experience Scale to Profile Consumers and Predict Consumer Behaviour’ in Journal of Brand Management vol 17 no 1 pp532-540

Files






Downloadable Citations