IS success and failure: the problem of scale

Kreps, DGP; Richardson, H

Abstract

In this article we consider Information Systems (IS) failure, and how social and technical factors combine and contribute to project setbacks. This is a timely re¯ection,
given the turbulence and confusion facing what has been described as the largest non-military IT project in history
Ðthe Connecting for Health (CfH) agenda part of the National Programme for IT in the NHS. Firstly, we catalogue
some predecessors of CfH producing costly IT project failures. We then analyse `failures' in IS and discuss some theories put forward to contextualise failure. This
then provides the framework for a more in-depth discussion of the CfH agenda. We discuss the way forward, suggesting
that `joined-up-thinking' is necessary with the adoption of the government's own interoperability framework. We conclude
with the message `think local, think modular', suggesting that good practice should be built on and that trust should
be a key word for future IS project developments.

Citation

Kreps, D., & Richardson, H. (2007). IS success and failure: the problem of scale. Political Quarterly, 78(3), 439-446. https://doi.org/10.1111/j.1467-923X.2007.00871.x

• Journal Article Type: Article
• Publication Date: Jul 1, 2007
• Deposit Date: Oct 6, 2011
• Journal: The Political Quarterly
• Print ISSN: 0032-3179
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 78
• Issue: 3
• Pages: 439-446
• DOI: https://doi.org/10.1111/j.1467-923X.2007.00871.x
• Keywords: IS failure, public-sector IT projects, social constructivism, interoperability, Connecting for Health, web services
• Publisher URL: http://dx.doi.org/ 10.1111/j.1467-923X.2007.00871.x